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Avaya

Leading the Way to a New Era of Engagement

Beyond Communications. Beyond Collaboration. Avaya

Beyond Communications. Beyond Collaboration


It’s the era of Engagement.

A new world order has emerged in the old world of communications. People expect mobility and apps and social and cloud. They expect video and chat and flexibility and ease of use. They expect the world at their click. Things the aging telecom infrastructure struggles to deliver.

 

Avaya is leading the way to a new era. We are the leader in customer and team engagement solutions that increase productivity, improve customer experiences and boost profitability. These solutions are supported by a new and unique fabric-based networking technology that lets you embrace 21st century engagement solutions without overhauling your infrastructure. And our engagement development platform gives you the tools to make it yours: custom applications and environments that work the way you do.

 

Business is better on Avaya. Let your customer relationships unfold across time and space in one seamless flow. Connect everyone on your workforce to their mission, to each other, and to your customers. Mobile. In the cloud. Effortless.

 

Avaya solutions simplify the proliferation of technologies that businesses of all sizes, across the world, deal with every day. We help eliminate inefficiencies and reduce complexities in communications so organizations can be more productive and responsive, and accelerate operational and development processes. 

Avaya solutions address common key challenges—like supporting customers through a scattered and mobile workforce, managing personal devices in the workplace, securing network access, or driving consistent customer experiences. We have creative business solutions for improving communications despite low budgets, overloaded staff, multi-vendor equipment, and outdated architecture. We integrate the right applications, infrastructure, and services to meet your specific business needs.


Face-to-Face Collaboration in Your Mobile World and on Your Desktop

VIDEO CONFERENCING ANYWHERE—TAKE THE MEETING WITH YOU

You know video conferencing lets you meet with colleagues, partners, and customers, regardless of locations. But now you can join any meeting easily from your desktop or mobile device. Now there’s always the option of having a face-to-face meeting.

Enable anyone—inside or outside your organization—to join your virtual meeting room with freely distributed Scopia® Desktop and Mobile Applications. Using any device, from any location, moderate or participate in a meeting, share content, discuss, and make decisions.

Support the Bring Your Own Device movement with the ultimate standards-based enterprise-grade mobile HD video conferencing applications


1. Rich User Experience

Conduct meetings with award-winning full-featured video collaboration. With control, moderation, and administration capabilities, your team has fully interoperable personal video collaboration anytime, anywhere, on any device.

2. Simplicity Fuels Usage

Connect with customers and colleagues with a single click. These Intuitive apps are easy to install and use, so people can start collaborating immediately.

3. Affordability—What Everyone Needs

Skip complex licensing fees or installation hurdles when you use a freely distributed client. Achieve a low TCO and a significant ROI. Let us help you run the numbers,

Virtual Meeting Rooms Deliver Real-life Communication
Anyone in your organization can own a virtual meeting room. The owner can invite anyone, anywhere, on any network, to participate in a video call—or just join via audio. These customizable, always available rooms support scheduled and ad-hoc conferencing from video conference room systems, desktops, and mobile apps.

Video Conferencing Designed for All Locations

Easy to use, one-touch apps let you embrace BYOD without compromising the video experience. The Avaya Scopia® portfolio includes freely distributed video conferencing applications for desktop and mobile devices. Additionally, a dedicated HD video room system is offered as part of the solution



See how SFJAZZ uses Engagement Technology to Propel Growth

This 33-year-old organization has grown from a weekend music festival into the nation’s largest presenter of jazz performances. Avaya helps SFJAZZ engage with its internal teams and its audiences, inside its San Francisco home and beyond. Using Avaya Scopia® Video Conferencing and IP Office, SFJAZZ is engaging audiences and helping unleash the imagination of jazz people everywhere.



Radvision’s SCOPIA product portfolio provides comprehensive and powerful visual communications solutions that allow advanced voice, data and video conferencing. The SCOPIA product offering includes network infrastructure solutions for multi-party conferencing, network connectivity and firewall traversal; endpoint solutions for board rooms, conference rooms, desktop and personal video conferencing; and management software for scheduling, device and bandwidth management and directory services.

The SCOPIA product portfolio is a powerful combination of hardware and software products that is fully standards-based and offers the highest performance available in today’s video conferencing solutions. Interoperability and interconnectivity is provided between any video-enabled device, such as a telepresence system, a conference room, a desktop or mobile video system, and with other telephony and unified communications solutions. SCOPIA solutions are used by institutions, enterprises, and service providers to create high quality, easy-to-use voice, video, and data collaboration environments, regardless of the communication network – IP, SIP, 3G, 4G, H.323, ISDN or next generation IMS.

Radvision’s complete solution includes all the components necessary to provide a total video, voice, and data collaboration application.


Overview Unified Communications

Unified Communications

Avaya reliability and performance is available for businesses and budgets of any size. From low-interest-rate financing to trade-ups to all-in-one bundles, discover the programs and promotions that make our solutions more affordable than ever.

Featured Promotions:

Collaborate NOW!

Collaborate NOW! provides Avaya customers that own previous releases of Avaya Aura® Communication Manager, DEFINITY® systems and Communication Server 1000 with incentives to deploy new applications and upgrade their core Avaya Aura® architecture.

Avaya is pleased to introduce Collaborate NOW!, a promotion specifically created for Avaya customers that own previous releases of Avaya Aura® Communication Manager, DEFINITY® systems and Communication Server 1000.


From now until September 22, 2014, you can refresh your system through the Avaya Collaborate NOW! promotion and receive unprecedented discounts on the solutions that will change the way your organization does business: increasing the speed of decision making, keeping mobile employees reachable, driving collaboration across teams and locations and providing customer contact capabilities that facilitate distinctive levels of service.

Customers receive discounts on:

  • Avaya Aura platform, a SIP-based collaboration core that provides the potential for both immediate cost savings and the scalability, reliability and flexibility to take them into the future
  • UC applications in the new Avaya Aura® Suite License structure
  • World class support from Avaya – a leader in unified communications, customer contact solutions and services.



Avaya Software Investment Protection Program

Contact Center

The Avaya Software Investment Protection Program covers Unified Communications and Contact Center product licenses sold by Avaya, including those brought to Avaya as part of the Nortel Enterprise Solution acquisition in December of 2009, and offers customers specific license upgrades as they progress along our roadmap.

It can be used by customers as part of an evolutionary approach; for example, customers using the Nortel Enterprise Solutions Contact Center can upgrade to the new Avaya Aura™ Contact Center.

It can also be used by customers looking to immediately refresh their technology; for example, customers who have an Avaya Contact Center Express can use the program to upgrade and move all agents to Avaya Aura™ Contact Center licenses.

The Avaya Software Investment Protection Program provides customers with the following entitlements:

  • Customers covered by a software subscription program (i.e. Software Release Subscription, SRS / Software Support plus Upgrades, SS+U) can upgrade like-for-like product licenses to current releases, as determined by Avaya and per the terms of the subscription program.
  • Customers not covered by a software subscription program can upgrade like-for-like product licenses to current Avaya releases, as determined by Avaya under then-current upgrade pricing.

The above examples are illustrative.  This program covers a broader set of Avaya Unified Communications and Contact Center products.

For more information on how you can leverage this program, please contact your Avaya sales representative or authorized Avaya partner.


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Overview small and midsized businesses

A COMPLETE ENGAGEMENT SOLUTION FOR MIDSIZE BUSINESSES

                                  Everything you need from a single source: A simple, powerful core—the Avaya IP Office™ Platform—surrounded by contact center, video, networking, and support. Reduced integration risk. Faster return on investment. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.


Contact Center for Midmarket

Transform your business one great interaction at a time. Add powerful blended multichannel capabilities with the simplicity and value your midsize business needs.




THE MULTICHANNEL DIFFERENCE: INTERACT THE WAY YOUR CUSTOMERS CHOOSE


Build superior customer experiences one great interaction at a time. Your customers decide how they communicate with you. Support their choices with a blended multichannel contact center solution, built on the proven Avaya IP Office™ Platform. Enable seamless conversations even when your customers move between channels—including voice, email, chat, and more.

1. Meet Customers Where They Are

Support multiple channels of communication—voice, email, chat, text, and fax—so you’re always available where your customers want you to be, when they want you to be there, and accessible on their terms.

2. The Right Agent, the First Time

Use skills-based routing to put your customer in touch with the right agent the first time—an agent with the right skills, with access to complete information, and the flexibility to move seamlessly between channels.

3. Optimized for Use with the Avaya IP Office™ Platform

Deploy a contact center designed for midsize businesses—part of a complete communications solution—that is powerful, yet easy to set up, manage, and maintain.



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Products

SEAMLESS MIDMARKET COLLABORATION—VOICE, VIDEO, MOBILE—ON ANY DEVICE


  Change the way your mobile, distributed workforce collaborates. Deliver an engaging experience for voice, video, and mobility on virtually any device. Simple enough to run on an appliance, powerful enough to support 2,000 users with virtualized software. Easy to use. Easy to manage. Exceptional value.

1.  Flexible Configurations

Choose a deployment model that matches your infrastructure objectives–from a simple appliance to virtualized software in your data center, with options in between.


2.  A Complete Midmarket Collaboration Solution

Enjoy the peace of mind that comes with a complete, integrated solution—collaboration software plus multichannel contact centers, networking, security, and video—from a single source.


3.
  Lower Collaboration TCO

Discover how affordable collaboration can be with the IP Office™ Platform–a smaller initial investment, reduced maintenance, and decreased power consumption.


Avaya IP Office Solution Business Solutions


Be More Responsive, Build Relationships, Improve Productivity


Let a powerful Avaya IP Office solution produce better engagement among your employees, and stronger relationships with partners and customers—facilitating faster, smarter decisions and better business.

Midmarket Business Communications Solutions with Avaya IP Office


Build a Full-Size Contact Center for Your Midmarket Business


Improve your customer experience and contact center agent efficiency when you add powerful, affordable, multichannel functionality for voice, email, and web chat to your contact center. Avaya IP Office™ Contact Center is purpose built for businesses with from five to 100 agents. It combines Avaya customer experience leadership with the simplicity and value of the IP Office Platform.

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