Overview small and midsized businesses
Everything you need from a single source: A simple, powerful core—the Avaya IP Office™ Platform—surrounded by contact center, video, networking, and support. Reduced integration risk. Faster return on investment. Optimized for midsize businesses, an Avaya engagement solution is flexible, yet complete. It’s simple to use and manage, delivering real value and low total cost of ownership.
Contact Center for Midmarket
Transform your business one great interaction at a time. Add powerful blended multichannel capabilities with the simplicity and value your midsize business needs.
THE MULTICHANNEL DIFFERENCE: INTERACT THE WAY YOUR CUSTOMERS CHOOSE
Build superior customer experiences one great interaction at a time. Your customers decide how they communicate with you. Support their choices with a blended multichannel contact center solution, built on the proven Avaya IP Office™ Platform. Enable seamless conversations even when your customers move between channels—including voice, email, chat, and more.
1. Meet Customers Where They Are
Support multiple channels of communication—voice, email, chat, text, and fax—so you’re always available where your customers want you to be, when they want you to be there, and accessible on their terms.
2. The Right Agent, the First Time
Use skills-based routing to put your customer in touch with the right agent the first time—an agent with the right skills, with access to complete information, and the flexibility to move seamlessly between channels.
3. Optimized for Use with the Avaya IP Office™ Platform
Deploy a contact center designed for midsize businesses—part of a complete communications solution—that is powerful, yet easy to set up, manage, and maintain.